Support
Support Options
Frontline of Support for HP Software
Microsearch Standard Support
Microsearch Premium Support
Managed Solutions
Contacting Support

Support Options

Microsearch offers a range of support packages for HP Information Management software and Microsearch developed Software solutions. Access to this Support is either by purchasing HP software through Microsearch,or by transferring an existing Support and Maintenance to us.

Our support offerings include:

Frontline of Support for HP Software:

Microsearch provides first and second level support for the following core HP IM products: HP IDOL, HP Universal Search, HP ControlPoint, HP Teleform, HP TRIM, HP Consolidated Archive and HP Data Protector.

Our Support services ensure both fast and knowledgeable responses to your critical problems as well as useful guidance and best practice advice for those one-off configuration, usage and tuning questions. In addition, a Support contract with Microsearch offers the following value-add services:

  • HP Autonomy product expertise in your time zone
  • More real world expertise than any other organisation in Australia.
  • Liaison with HP’s global support team – expert to expert.
  • Health Checks.
  • Minor software updates and patches.
  • Support for your entire solution (i.e. including custom development andnot just the HP software.)

MicrosearchStandard Support:

Microsearch offers Support Packages giving you access to extensive HP Software knowledge and business hours support service.

MicrosearchPremium Support

Extended Support Contract - Service Level Agreements, Guaranteed 24 x 7 Response Times, On-site Support

Managed Solutions



If you don’t have the technical resources to develop or maintain your solution, or simply want to outsource these services, consider Microsearch’s Managed Solutions offering.

Our managed services go beyond system maintenance, support and administration, by providing pro-active services such as system monitoring and status reporting.

With our Managed Solution service, we install, configure, monitor and maintain your HP software within the confines of your network providing a worry free solution so that you can focus on your core business services while ensuring that the software, which is often a critical part of ensuring a business works smoothly, runs smoothly 24 hours a day 365 days a year.

Contacting Support

For existing customers, to open a Service Request or Log a Support call, please use one of the following channels:

Support Portal: microsearchsupport.atlassian.net/
Email: support@microsearch.com.au
Phone: +61­ 2 8916­ 6187
Request a
Case Study.